Summary
We are announcing the deprecation of the following three fields within WebDeploymentConfigurationVersion.journeyEvents:
These fields were originally introduced during an initiative to migrate web tracking settings from Genesys Predictive Engagement to Web Messaging Deployment configurations. However, the migration was never completed, and these fields remain inactive and unused by any features. Their presence may cause confusion, as they currently have no functional impact.
For guidance on configuring web tracking, please refer to the Genesys Cloud Resource Center: Web tracking – Genesys Cloud Resource Center
Effective Date
Tuesday, July 22, 2025
Details
The deprecation of the inactive JourneyEvents fields — excludedQueryParameters, shouldKeepURLFragments, and searchQueryParameters within WebDeploymentConfigurationVersion — facilitates the introduction of new, technically optimized fields better suited for web tracking settings. This transition supports the provisioning and configuration of Journey Tracking directly through a unified digital apps framework that includes Messaging, Journey Tracking, Knowledge, Co-browse, and more features to come.
Customer Impact
The following API is affected:
Web Deployment API
Specifically, the POST /api/v2/webdeployments/configurations endpoint will no longer support the use of:
searchQueryParameters under journeyEvents
Please note: While the fields will still exist in the schema, their use is discouraged and they should be considered deprecated.*
Impacted Resources
POST /api/v2/webdeployments/configurations
Issue References
[AI-1102]
[CPR-940]
Contacts
@Mai-Christine Hoang
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.