KengCH | 2024-11-01 03:26:38 UTC | #1
Hi Team,
I would like to confirm if the Chat interaction will also be deprecated as part of the deprecation of the ACD Web Chat (version 1 & 2)?
We currently have a custom solution using Genesys Chat API to route external objects within Genesys Cloud. The solution utilizes Chat API as recommended in the one of the article in Developer Center articles: https://developer.genesys.cloud/commdigital/third-party-object-routing/third-party-object-routing
The specific Chat API we are using is: https://developer.genesys.cloud/api/rest/v2/conversations/#post-api-v2-conversations-chats
Could you confirm if this Chat API will also be affected by the deprecation?
Regards, Keng
system | 2024-12-01 03:27:39 UTC | #2
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