Summary
Genesys will be deprecating legacy automation accounts in the Cloud environment.
If you have any accounts in your organization that are associated to @genesys.com or @inin.com, you may see these disappear in the coming weeks. This is expected behavior as part of the deprecation process.
If you have any questions or concerns, please reach out to Product Support for assistance.
Effective Date
Deprecation : Tuesday, October 21, 2025
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.