Deprecating legacy accounts, ones with @inin.com definitely makes sense. But @genesys.com accounts? How would that be considered legacy? Are there more criteria for this deprecation that you can share here? Thank you!
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Phil Koch
Technical Account Manager
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Original Message:
Sent: 10-21-2025 04:33
From: Developer Community
Subject: Deprecation of Legacy Automation Accounts in Cloud Environment
Summary
Genesys will be deprecating legacy automation accounts in the Cloud environment.
If you have any accounts in your organization that are associated to @genesys.com or @inin.com, you may see these disappear in the coming weeks. This is expected behavior as part of the deprecation process.
If you have any questions or concerns, please reach out to Product Support for assistance.
Effective Date
Deprecation : Tuesday, October 21, 2025
Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.