Daniel_Toye | 2018-09-11 17:28:11 UTC | #1
I am hoping for an elaboration on authentication expiry.
Mainly, I am wondering how the PEF handles expired tokens if, say, the token expires during a phone call. Will wrap-up work as expected? If so, how is this implemented?
On a secondary note, I'm wondering if you have recommendations for the least disruptive method of re-authenticating a user on a regular basis, as token refresh is unavailable. We are hoping to avoid disruptions and sudden redirects in the user experience.
Travis_Cawthorn | 2018-09-19 13:55:12 UTC | #2
The PureCloud Embeddable Framework handles token expiration in the same light as the main purecloud client. If the users token expires they will be redirected to the login screen to re-authenticate. If the user has an active wrap-up request when there token expires, when they reauthenticate and log back in they will be prompted to enter a wrap-up.
We currently do not have a method to reauthenticate the user or refresh the token manually.
system | 2018-10-20 13:55:13 UTC | #3
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