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Differentiate between ongoing/finished calls

  • 1.  Differentiate between ongoing/finished calls

    Posted 06-05-2025 19:06

    Nadav_Kremer | 2020-06-17 00:33:46 UTC | #1

    Hi!

    I'm using the Preview Dialing (voice) and I'm looking at endpoint

    /api/v2/analytics/conversations/details/query https://developer.mypurecloud.com/api/rest/v2/analytics/#post-api-v2-analytics-conversations-details-query

    and I haven't been able to figure out how to know whether a conversation call is still in progress or finished.

    Could anyone please help me? Thanks


    mikehardie | 2020-06-18 02:58:01 UTC | #2

    Call still in progress add "conversationFilters": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "conversationEnd", "operator": "notExists", "value": null } ]}]


    system | 2020-07-18 02:58:04 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 8039