Clayton_Curtis | 2024-07-02 14:10:08 UTC | #1
Is there a way to lock down the To: field in reply email channel. Our leadership is asking that agents don't add another recipient.
crespino | 2024-07-02 18:51:26 UTC | #2
There is no permissions that I'm aware of that would restrict access to editing the "To:" field during a reply. If this is a feature that is needed then I would suggest that you open an idea on the Genesys Cloud Ideas Portal and also bring it up with your Genesys Account Executive.
system | 2024-08-02 18:51:52 UTC | #3
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This post was migrated from the old Developer Forum.
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