Maloy.Karmakar | 2020-11-20 09:18:43 UTC | #1
I am in need to display the current selected Skill Name in Script. What is the best possible way to achieve that. An Inbound CallFlow is already in place to capture some call information using Genesys Call Data Actions for previous calls. Is there any Built-In variable in Architect flow which can provide me the same?
Regards Maloy Karmakar
anon28885283 | 2020-11-23 06:57:50 UTC | #2
Hi Maloy,
There doesn't seem to be an Architect or Scripter variable that could be used to get the target skill for the conversation.
An option would be to call a Data Action that will check for the skill as the script is loaded. The skill(s) should be under the acd participant attributes.
system | 2020-12-24 06:57:51 UTC | #3
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