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Display user name in Predictive Engagement

  • 1.  Display user name in Predictive Engagement

    Posted 06-05-2025 18:38

    Juan | 2024-04-16 21:49:05 UTC | #1

    Hello,

    I am currently working with predictive engagement, I am making use of web messaging and custom attributes to track the process of users through a web page and I have noticed that despite using custom attributes to show the name of the user in the interaction, when I go to Predictive Engagement /Live Now, the name of this user is shown as UNKNOWN, what can I do to show the name of the user?


    system | 2024-05-16 21:40:45 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 25746