daniel.s | 2017-06-09 08:47:34 UTC | #1
Hey everyone, this is my first post here so please be gentle. I am currently responsible for PureCloud administration in our company but have little knowledge on variables, functions etc.
What I am trying to implement in Architect is a screenpop displaying the country of origin (of the caller). I figured as much as this might be possible through get participant data, call.ani and the dialing code. However my issue now is how to put this all together. I understand that at some point the Country names have to be assigned to a dialing code, so it can be displayed in the end.
The custom script is already set up, so the variable just needs to be added there. I'd appreciate any advise.
Regards Daniel
tim.smith | 2017-06-12 13:38:15 UTC | #2
I think your best option will be to create a custom bridge WSDD action that will take in the ANI of the caller and return the country code. This WSDD action could be executed in Architect and then pass the data as an input variable to a script, or could be executed from within the script itself.
daniel.s | 2017-06-14 09:36:41 UTC | #3
Thanks for your reply Tim. So basically if I can setup a SQL database with the necessary data I can feed the Callflow through the WSDD action?
tim.smith | 2017-06-14 13:39:40 UTC | #4
Yes. You would invoke your bridge action using the Call Bridge Action action in Architect.
system | 2017-07-15 13:40:31 UTC | #5
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