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Do outbound calls have a queue assigned to them?

  • 1.  Do outbound calls have a queue assigned to them?

    Posted 06-05-2025 19:21

    noraz123 | 2021-05-03 19:34:11 UTC | #1

    This is less a question of APIs and more basic contact center question.

    But do outbound calls have a queue associated with them? Impossible or very unlikely?


    anon11147534 | 2021-05-04 16:32:02 UTC | #2

    Hi,

    Outbound calls don't require a queue to be associated with them. They can have an associated queue but it is not necessary.


    noraz123 | 2021-05-04 23:07:22 UTC | #3

    Thank you for the clarification. Much appreciated.


    system | 2021-06-04 23:07:27 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 10803