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Do you use orquestrator? What part of Orquestrator do you like more?

  • 1.  Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-21-2026 07:16

    I am in love with Orquestrator.
    The part that I like is the Gamification where we can see the progress of all customers, partner and genesys internal employee. And you, ehat part do you like?


    #General

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    Suzi Leao
    suzi.oliveira@genesys.com
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  • 2.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-25-2026 19:25
    To be perfectly honest, it's the points we can exchange for prizes.
     
    I change already got the subscription, the Orchestration mug, the Rockin' record, the Ferrari bottle; there are prizes there that I want, but they're sold out haha


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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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    Original Message


  • 3.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-26-2026 08:06

    I had some issues with my badges that are being taken care of. But I did mention to the Advocacy folks that items were out of stock and I also let them know others were looking for the out of stock items too! 



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
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    Original Message


  • 4.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-27-2026 08:30
    I appreciate your feedback and I saw that have some delay in the updates.
     
    Do you sent to Advocacy only?
     
    It's interesting to send an email to (I will do this): CXSpecialist <CXSpecialist@genesys.com>
     
    Regards and have a nice day! 


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    Suzi Leao
    suzi.oliveira@genesys.com
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    Original Message


  • 5.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-27-2026 10:21

    I've actually been trying to use the Orchestrator page to be my landing page for all things Genesys. I do a lot of advocacy activities when they come up, I've also been using the page to get to the support page, the community here, learning. Pretty much everything.



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
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    Original Message


  • 6.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-27-2026 08:51

      

    Hi, Kaio! 
     
    The prizes is very good and the possibility that Customer win  the Education Subscription is amazing,
     
    In my mind, Knowledge is one of the best prize that we can aquiquered.
     
    Regards,


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    Suzi Leao
    suzi.oliveira@genesys.com
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    Original Message


  • 7.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-26-2026 05:56

    I love the community - you hop in to help as you think you can help - and you solve part of the problem - then a whole bunch come in to help also - so not only does the original question poser learn - we all do....

    As for the point - sadly I work for Genesys - but hey the good thing is I work for Genesys - points or no points 😀



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    Richard Robinson
    Senior Technical Account Manager
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    Original Message


  • 8.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-27-2026 08:43

    I loved your feedback!

    I see the same, we are working as #onegenesys and the part of the points I believe that in the future this can be change, but share and work together the knowledge is amazing.

    Regards,



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    Suzi Leao
    suzi.oliveira@genesys.com
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    Original Message


  • 9.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-27-2026 10:36

    Hey Suzi, 

    For me, it's been a really great way to refocus and prioritise my own learning and development. I'm definitely biased working at Genesys, but our Education courses (especially the e-learning) are such an effective way to absorb a lot of knowledge in such a fast-moving industry.

    I also really value the sense of community and advocacy, it makes the whole experience much more engaging and a great way to collaborate with like-minded people. 

    Plus, who doesn't love shiny new badges? :)



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    Clare Sweeney
    Senior Director - GTM Strategy, Education
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    Original Message


  • 10.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-27-2026 12:41

    I totally agree. Gamification helps a lot with engagement, and it has actually become part of my daily routine now. I really enjoy following the progress and seeing how customers, partners, and Genesys employees are evolving together through the program.



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    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
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    Original Message


  • 11.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 03-27-2026 14:54

    The store items are definitely my weakness 😅



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    Luiz Rosa
    Full stack developer
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    Original Message


  • 12.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 2 days ago

    I love that part too - the gamification really brings everything to life and makes progress so much more visible and engaging!

    What I appreciate the most, though, is how the Orchestrator Portal helps us stay truly connected to our customers' journey. Being able to track progress, identify gaps, and proactively support next steps makes a huge difference in driving real outcomes.

    It's not just about visibility - it's about enabling better conversations, stronger partnerships, and more meaningful success for everyone involved 🧡



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    Monica Venancio
    Genesys - Employees
    monica.venancio@genesys.com
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    Original Message


  • 13.  RE: Do you use orquestrator? What part of Orquestrator do you like more?

    Posted 2 days ago

    I like it because it works like a game we play with our colleagues, we all cooperate by letting each other know when there are new activities to earn advocacy points, and we also help each other with tips on how to earn more points.
    And of course, there's also the part where we exchange points for rewards, that part is very important haha



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    Camila Meneghini
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    Original Message


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