clive.dias | 2023-07-26 16:59:23 UTC | #1
Hi I am looking for the definition for following ON QUEUE,AVAILABLE and OFFLINE and how these are calculated
Regards Clive
Dewald_Smit | 2023-07-26 21:35:45 UTC | #2
Welcome Clive. You can search the forum for discussions with the same topics. Please see if this link gives you some insight. https://developer.genesys.cloud/forum/t/user-aggregate-query-qualifier-on-queue-definition/6795/3
And these resources: https://help.mypurecloud.com/glossary/routing-status/ https://help.mypurecloud.com/articles/presence-status-and-activity-indicators/
system | 2023-08-26 21:36:27 UTC | #3
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