Genesys Casual

Hi all, Lets not talk about the customer experience but in your day to day jobs - Sending emails, replying to chats dealing with customers, producing reports or presentations, i am curious to wether AI is saving you any time!  

Where has AI actually saved you time at work - not just in theory?

So what tools are you using and what for and are they really saving you time?

Thanks

Love this question Viren. And I thought what better way to comment than ask my GPT what it thinks it does to make me more efficient and this is the response (asked for 1 sentence;

You're using ChatGPT to compress time between thinking and high-quality output - which is exactly where it delivers the most value.

Hi Viren.

Great question! From my day-to-day, AI is definitely saving time in practical ways, especially with drafting and rephrasing emails, summarising long threads or meeting notes into clear actions, and helping structure reports or presentations so I'm not starting from a blank page.

I also use it for quick first-pass insights on data and to speed up responses in chats when juggling multiple conversations.

It's not perfect, but as a first draft and accelerator it genuinely saves time!