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Does Genesys cloud support AES 128 Bit Encryption?

  • 1.  Does Genesys cloud support AES 128 Bit Encryption?

    Posted 06-05-2025 19:26

    Anushcs | 2024-07-11 01:29:53 UTC | #1

    I want to know if we can use AES 128 bit encryption for the data action?


    Zino_Onokpise | 2024-07-11 21:26:48 UTC | #2

    Hi Anushcs,

    The encrypt data action uses AWS Encryption SDK, which interacts with KMS. Symmetric KMS keys are 256-bit Advanced Encryption Standard (AES) keys. Here's a few docs you may find helpful:

    https://help.mypurecloud.com/articles/encrypt-data-action/ https://docs.aws.amazon.com/crypto/latest/userguide/awscryp-service-kms.html


    Anushcs | 2024-07-12 00:45:03 UTC | #3

    Hi Zino, Thank you for sharing above information. Does this mean that it does not support the 128 bit encryption? only supports 256 bit? Thank you


    system | 2024-08-12 00:41:13 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

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