Mohankrishna | 2023-08-09 12:03:39 UTC | #1
Following is the sample query I get 2 different result when executing from developer tools and from dotnet sdk :(
{ "interval": "2023-08-02T09:55:26.000Z/2023-08-09T09:55:26.000Z", "metrics": [ "nConnected" ], "filter": { "clauses": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "divisionId", "operator": "matches", "value": "abc" } ] }, { "type": "or", "predicates": [ { "type": "dimension", "dimension": "ani", "operator": "matches", "value": "tel:+123" }, { "type": "dimension", "dimension": "dnis", "operator": "matches", "value": "tel:+123" }, { "type": "dimension", "dimension": "Addressfrom", "operator": "matches", "value": "123" } ] } ], "type": "and" } }
Declan_ginty | 2023-08-09 12:11:17 UTC | #2
Hi,
Would you be able to show the request you are sending? What data is missing from the dotnet SDK?
Thanks, Declan
Mohankrishna | 2023-08-18 12:37:29 UTC | #3
Sorry for the delay @Declan_ginty - Did not get any notification on you update :frowning: I mean the counts were different.
Is there a time delay for aggregation to happen where the result may differ? (Say i answer a call will the number immediately increment for the nconnected metric ? or will it take time ? if it takes time how long will it take?
tim.smith | 2023-08-21 14:56:36 UTC | #4
If you believe the data returned by the API is incorrect, please open a case with Genesys Cloud Care to investigate. We do not have access to your org's data via the forum to investigate these details.
Mohankrishna | 2023-08-22 04:00:42 UTC | #5
Thank you @tim.smith - I will raise a case.
In general any idea how long does aggregation take to reflect the result on API response? (Another issue I saw is - Answered inbound calls from specific ANI to get the nconnected metric for last 7 days. First 2 calls the count incremented but third call and fourth did not reflect on api response :( )
system | 2023-09-22 04:01:20 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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