TarikSeyceri | 2024-04-17 12:33:25 UTC | #1
Hello, I am trying to download all recordings for a specific interval in our Org using this endpoint:
POST /api/v2/recording/jobs
With this payload:
{
"action": "ARCHIVE",
"actionDate": "2024-04-17T11:23:54.692Z",
"includeScreenRecordings": true,
"conversationQuery": {
"interval": "2024-04-14T00:00:00.000Z/2024-04-20T00:00:00.000Z",
"order": "asc",
"orderBy": "conversationStart"
}
}
and after sending a successful request, i got the jobId and I checked its status using this Endpoint:
GET /api/v2/recording/jobs/{jobId}
Response Payload:
{
"id": "64e62cff-12b4-4656-a09d-7a0778d36879",
"state": "READY",
"recordingJobsQuery": {
"action": "ARCHIVE",
"actionDate": "2024-04-17T11:23:54.692Z",
"includeRecordingsWithSensitiveData": false,
"includeScreenRecordings": true,
"conversationQuery": {
"order": "asc",
"orderBy": "conversationStart",
"interval": "2024-04-14T00:00:00.000Z/2024-04-20T00:00:00.000Z",
"startOfDayIntervalMatching": false
}
},
"dateCreated": "2024-04-17T11:24:11.052Z",
"totalConversations": 110,
"totalRecordings": 58,
"totalSkippedRecordings": 0,
"totalFailedRecordings": 0,
"totalProcessedRecordings": 0,
"percentProgress": 0,
"selfUri": "/api/v2/recording/jobs/64e62cff-12b4-4656-a09d-7a0778d36879",
"user": {
"id": "ed57a779-f148-42a0-bc0e-e948794979e9",
"selfUri": "/api/v2/users/ed57a779-f148-42a0-bc0e-e948794979e9"
}
}
The question is, how can i download all the 58 recordings after i successfully archived them?
Any hint would be appriciated.
Regards, Tarik.
jacobshaw | 2024-04-17 16:04:05 UTC | #2
Hi @Tarik Have you seen this guide on downloading recordings in the Developer Center? https://developer.genesys.cloud/analyticsdatamanagement/recording/recordings-downloader
TarikSeyceri | 2024-04-17 16:19:09 UTC | #3
Hi @jacobshaw ,
Yes i've seen it and used it before, but it is incredibly slow, and expansive, a specially when downloading hundreds of gigabytes of recordings
I am looking for alternative..
system | 2024-05-18 16:19:10 UTC | #4
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This post was migrated from the old Developer Forum.
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