maxw | 2018-05-10 02:19:58 UTC | #1
Hi,
I tried to download recordings for a conversation. I know I could get records by GetConversationRecording. API returns media with URL which I could use to download each recording seperately.
Is there any API method which I could use to download one combined recording file as download record function in purecloud portal? Or I have to download and merge audio file by myself.
Thanks.
Max
tim.smith | 2018-05-10 13:25:55 UTC | #2
On the trunk's settings, look under External Trunk Configuration > Media > Recording for the setting Dual Channel. If this is enabled, each channel is recorded as its own recording. If you disable this, concurrent channels will be recorded together. This has no impact on multiple recordings being generated because multiple recordings were initiated or if the call was recorded in multiple segments.
maxw | 2018-05-10 23:09:26 UTC | #3
Thanks Tim, I will double check system settings.
system | 2018-06-10 23:09:26 UTC | #4
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