Genesys Casual

Hi All,

Here's some 'cryptic' like clues that describe a particular feature of Genesys Cloud. The first person to get them all right wins bragging rights (only).

1. Magic-ball attributes travel plans.
2. Zoltar's speciality is matrimonial status.
3. Nice mannered man in next cockpit seat.
4. The feature that initially adds value always.
5. Spider's realm fronts really tough condition.

Let's get cracking.

#General

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Paul Stirk
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I think I got the 5th clue.... but that's about it haha..

Based on the 5th clue I would guess the feature is "Telephony", or "Phone Management". But I coudn't really solve the rest haha.

I got to some answers for 1, 2 and 3... But they would probably mean my answer for the 5th clue was wrong haha..

1) Predictive Routing
2) Predictive Engagement
3) Probably Copilot... it seems too obvious, so I'm not sure if I'm missing something

Those all push me to something "AI" related, so I'm probably wrong on my guess for the 5th clue:
I thought it was "WebRTC" (Web as the Spider's realm, and then "Really Tough Condition" for RTC...), but this has no relation to "AI"... so probably wrong.

Well.. does "AI" work as an answer? haha