Deepak | 2018-06-24 13:53:20 UTC | #1
Team,
We are doing external transfer when user selects certain menus, how can we transfer to an external number through a dummy queue. This is required for reporting purpose.
Regards Deepak
anon28066628 | 2018-06-25 12:10:35 UTC | #2
Hi Deepak, just for future reference, general questions like this often get answered more quickly on the PureCloud community forum; this forum is for development and API discussions.
https://community.genesys.com/communities/purecloud-home
You could transfer the call to a queue which uses an in-queue call flow that immediately transfers the call out. Ensure no agents are active on that queue however.
Deepak | 2018-06-25 13:19:27 UTC | #3
Thanks Smith, how do i link an in-queue call flow with a queue ? I created an in-queue call flow and a dummy queue don't know how to link both.
tim.smith | 2018-06-25 17:30:55 UTC | #4
https://help.mypurecloud.com/articles/about-in-queue-flow-precedence/
system | 2018-07-26 17:30:56 UTC | #5
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