agilio | 2018-09-28 20:58:37 UTC | #1
How can I take a value either emailID , Name something and create a User Variable dynamically?
Thanks
Anthony
MelissaBailey | 2018-10-01 14:18:29 UTC | #2
Write a data action that accepts the email id or name, and returns the email address of the user you want to use. Use the Call Data Action in the flow to execute your data action, then use the FindUser expression to turn the email addresss into a User variable.
https://help.mypurecloud.com/articles/about-purecloud-data-actions-integration/
agilio | 2018-10-03 21:35:37 UTC | #3
This is Inbound Call flow. That method is only accessible from email flow.
MelissaBailey | 2018-10-04 13:26:24 UTC | #4
In that case use the parallel arrays approach. https://help.mypurecloud.com/articles/convert-string-value-typed-value/
system | 2018-11-04 13:26:28 UTC | #5
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