charaf_ed | 2019-06-26 07:20:30 UTC | #1
Hello,
I would like to know if it would be an alternative solution to the problem of invalid_credentials in dynamics data actions ?
Our instance of Dynamics is using another authentication form for Single Sign On. AD syncs with a local AD. When we log in to CRM we actually go to another login method which issues a SAML token.
it seems that the problem was discussed before in this thread below : https://developer.mypurecloud.com/forum/t/dynamics-integration-action-test-invalid-credentials/2075
How can we proceed to authenticate correctly the data actions ?
Best regards,
Jason_Mathison | 2019-06-26 12:55:11 UTC | #2
Hi charaf_ed,
Can you use the same solution that was used in the thread you referenced, create a stand alone user for the Dynamics Data Actions to authenticate with?
If that is not an option then you would need to look into creating a "User Defined (OAuth) credential type and custom auth action to handle getting the SAML token" https://help.mypurecloud.com/articles/how-to-use-the-user-defined-oauth-credential-type/
You could also request that we create a specific integration for this scenario here: https://purecloud.ideas.aha.io/
--Jason
charaf_ed | 2019-06-27 09:08:26 UTC | #3
Thank you @Jason_Mathison for your reply.
below the section Client Details / SAML2 Bearer ; what should I add in the Authorized redirect URIs ?
Best Regards,
Jason_Mathison | 2019-06-27 13:38:57 UTC | #4
Hi charaf_ed,
Which solution are you trying to implement? Either solution that I suggested shouldn't require you to use that PureCloud OAuth admin page.
--Jason
charaf_ed | 2019-06-27 15:44:16 UTC | #5
Hi @Jason_Mathison
I do not know exactly which solution is the best. I would like to authenticate my data actions since there is an STS authentication mechanism because we are using a local AD.
Regards,
Jason_Mathison | 2019-06-27 17:57:02 UTC | #6
I don't know anything about that authentication system. Are you able to perform the authentication steps in a tool like Postman? Assuming it is a "Make one call to get a token" and then "Include that token in future requests" sort of system it will likely be something you can implement with data actions once you have worked out the details manually.
--Jason
charaf_ed | 2019-06-27 20:14:11 UTC | #7
I haven't tried the postman tool before. I will try your option and give you a feedback.
Best regards,
system | 2019-07-28 20:27:05 UTC | #8
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 5423