david.ragon | 2023-03-19 23:29:32 UTC | #1
Hi All
not sure if this is the correct forum
We have a customer who has recently started using genesys cloud CX
They are facing issues with email interactions where any response to an email is pegged against the original start date/time which may be weeks in the past
Is there any way to update the interaction to show the most recent response date/time?
Thanks
David
system | 2023-04-18 23:29:59 UTC | #2
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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