Genesys DX (formerly Bold360)

If we wanted to join the community of users that transitioned from Bold360 to Genesys, what is that now?

We used to have the ability to search by key words and subject line in Bold360,  we have figured out how to add the column headings  and filter for subject, however, it doesn't allow you to enter in second level search feature for the subject line.  Any ideas?

Hi Amanda,

You're best posting your question in the Genesys Cloud community. You can join it here.

Best,

Amanda Halpin