The person that we're inducting into the Community Hall of Fame is someone who really embodies the phrase "I'll be there for you" from the beloved television show "Friends." Why? If you look at the posts this person creates, they give in-depth responses ...

Hey Everyone, The Genesys Online Community is growing up! Over the course of the next week, we will have two (2) new communities for your discussion pleasure. Today, we are soft launching one of the two. Join me in welcoming that Genesys Cloud ...

This is a reminder of the upcoming deprecations surrounding our Genesys Cloud Web Chat. With the channel due to reach its full End of Life on June 11, 2025 , it is critical to begin enacting your migration plan to our modern, asynchronous messaging ...

We have our Org setting (Fedramp) setup to strip the skill for blind transfers (turned ON) but when we do blind transfers, the skills seem to still get passed on to the transferred queue. As a result, if the 2nd agent doesn't have the skill assigned (only ...

The one thing I did come across, is sizing. I found that the form has a minimum width requirement, so if you increase the amount of room in the agent script that is available it should work. Are you embedding it as a frame in the script or are you using ...

Hey Yisroel, That's a great question! Having worked in Customer Care, I know that we have a bunch of customers with unique setups. I may be a bit biased being a Genesys employee, but I would have to agree that routing everything through Genesys ...

Hi, Participant data gets updated and also i can able to see that set priority block also success (checked by participant data) But only in QueueActivity->Waiting interaction ->Priority value is not getting updated its setted as 0 I checked the ...

Hey Jason, Yes. The digital bot flow I'm looking at already has a large number of intents set up which for the most part work, but sometimes a customers question will pull through a knowledge article instead of going to an intent which is what I want ...

Hi Jordan, Unfortunately, there is no built-in option to set this functionality up automatically. The user must manually click on the conversations button on the left sidebar to open the multi-contextual panel after the call is initiated from the external ...

Hi @Shishir Srivastava ,That's a good question about the GCBA and how it handles proxies. I've dug into this a bit, and here's what I've found, based on the documentation and my understanding: So, about that automatic proxy pickup during installation ...