It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? If ...

This week our Genesys Pro Services experts, @George Ganahl and @Maxim Tsvetov , answer some tough questions in the Genesys Community regarding streamlining voice campaigns, verifying user authentications within bot flows, quick reply slots, CIDR expansion, ...

Hello Community! Genesys Cloud has a very important update regarding Genesys-owned IP addresses, please see the below information. Genesys Cloud is expanding the range of Genesys-owned IP addresses and adjusting the UDP ranges for public-facing ...

Hi Jeff, Would you mind sharing your data action process. We are running into the same issue, however, the email priority is not change for the in-queue emails. ------------------------------ Jose Jimenez Living Spaces Furniture, LLC ------------ ...

Hi George, This would be for a potential setup for handling web messaging failures. For instance, if the website hosting the chat goes down, we could implement an automatic response stating, "All agents are currently busy or unavailable." I realize ...

saludos ------------------------------ Mauricio Garcia Lopez Individual Only Contact Account ------------------------------

This may seem a silly question, but I simply haven't been able to find an answer anywhere... How do calibration scores affect an agent's evaluation scores? If a call is calibrated and evaluated half a dozen times, do those scores go toward the agent's ...

Hello Juan, While I believe you already thought of the easiest way you could also do something like whats mentioned here . Cheers, ------------------------------ Cameron Tomlin Online Community Manager/Moderator Genesys - Employees -------- ...

Hello Richard, I cant think of anyway that this can be done and might be worth an idea. But I would need more details/context. Is it just one customer? Are they repeatedly sending STOP to 1 SMS message? Cheers, ------------------------------ ...

saludos, es una nueva tendencia el usar inteligencia artificial en estos tiempos, necesitamos explorar los veneficios que nos brinda para reducir tiempos y esfuerzo. ------------------------------ Mauricio Garcia Lopez Individual Only Contact Account ...