Genesys Cloud - Main

We are very excited to announce our new Community Rockstar for the month of October. A nominator said, " Marcello has been valuable member of the Community, providing in-depth solutions, as well as engaging and technical conversations since joining this ...

You've waited an entire year...and it's back from the dead! The third annual Bot Bash is here to showcase YOUR scary inventions with Genesys! This year, we want to hear about something that wasn't working, and how you brought it back to life. ...

In this episode of the Q&A Show Solutions Consultant, @Jason Lukert , joins us to discuss the powerful Genesys feature " AI Powered Summary Personalization " and how it can be used to correctly format transcript evidence for different teams across an ...

Hi Melissa, Thank you for reaching out. We send ours to a Slack channel using an incoming webhook called through a Data Action in the Architect workflow. It tells supervisors that the agent went Not Responding and the automated reset was performed. ...

I'm so proud of you, Jabur!! You've always been an inspiration!! An excellent professional and, above all, an excellent person!! I hope you continue to excel, you deserve it!! ------------------------------ Gabriel Galbieri First Latam Maestro ...

Hi Uzay, Adding a functional QA perspective to Cameron's explanation, I would compare both structures using the same set of questions before choosing one. Besides checking whether the answer is correct, I would test: - Similar questions ...