Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with two AI experts, @Rebecca Roberts and @Valentina Postelnicu , who give us an overview of why Genesys is all-in on AI. Then we get an informative presentation about AI transformation and ...

Currently we have a requirement to restrict all agents from seeing other agent's status (on-queue, break, etc.,). I Couldn't find any permission or config in the system to restrict their view. Only supervisor and manager should have that view. Am I missing ...

Thanks for this sharing. I tried testing by using this api, but it doesn't allow any changes. ------------------------------ Mamadou DIOP CERITEK ------------------------------

Thank you @Kaio Oliveira & @Elisson Fernandes for your responses, We were able to resolve the issue by adding the following config in Entra App. Servicename : https://apps.mypurecloud.com.au/directory/ Regards, Radha ------------------------------ ...

Thanks! Forgot to mention that I'll also include the direct link (URL) with the summary to the interaction itself, so that a Genesys Cloud user can deep dive into the interaction from CRM in case of interest. ------------------------------ Antti Mikkola ...

Nice to have AI. ------------------------------ AJAY KUMAR XXX ------------------------------