Genesys Cloud - Main

On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These ...

Hi Cameron I'm circling around and came across this thread too. Can you please point me to the resource centre article that talks about this TTS only option and the support for SSML in these? ------------------------------ Vaun McCarthy ---------- ...

hi @Gowthaman Govindarajan , For me, it's exactly as Phaneendra told you. ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hey guys, many of our users have version Version 2.48.900 to which we deploy in SCCM though PSADT. I have installed version 2.48.901 and I have no experienced any issues. I have recommended users not to connect to our guest network over VPN as this ...

An additional detail, in case someone runs into the same issue: on the Genesys side, the integration ended up configured as shown below. In our case, both defaultServiceNowQueue and defaultQueueConfigurations used the same ServiceNow ...

Hi Kaio, yes, situations like this are not very common in our region. In my experience, I have only run into this question once, when a customer asked if it could be applied to a specific operation of theirs. ------------------------------ Elisson ...