Pull up a cold drink and your favorite sandwich for this month's episode, because it is our largest episode to date and loaded with great content. Get a demonstration of the soon-to-be-released Hybrid Media Orgs Functionality and join Above Average Joe ...

Hello, Genesys Cloud Community members! Just wanted to jump in here quickly to let you know... #WEMay is coming! If you're not familiar, WEMay is the WEM Community 's annual celebration of all things #WorkforceManagement   and   #WorkforceEngagementManagement ...

Hey all, We've got a customer who uses Jabra Engage 75 (and extensions) with Cloud. This customer has agents that hot desk so will take their headsets with them. We have a situation where agents are setting up audio profile on PC A and when they take ...

Depending on what you're actually trying to achieve you could just use that SIP URI option - but you should check with your carrier first that it would be supported. ------------------------------ Vaun McCarthy ------------------------------

Popping out the softphone from the utility bar certainly does create some odd behaviors, in part because you've now created a separate browser window, and there are limitations on what can be done within the browser to direct focus.  Additionally, Salesforce ...

Sana, We have our supervisor's run through these items listed in Genesys Tech pub: https://help.mypurecloud.com/articles/test-media-settings/ We also have them try simple things like ensuring the headset firmware has the latest drivers, trying an alternative ...

Melissa,  Want to thank you for helping with this. It works great after changing the table as you mentioned. Appreciate it! ------------------------------ Bill Iseminger VMS BioMarketing - CaaS ------------------------------

We recently launched an open order tracker search for customers. We point customers to this in our chat bot and have a chat widget that does the same. We want to put in a customized chat link that will point customers to a chat queue if they have questions ...

Hi All,  Is there a way to allow a user to turn a campaign on/off without allowing them to alter the campaign? Also what's the point having to allow the user to alter the campaign but being able to restrict the creation/deletion of campaigns? Seems like ...

Hi Jim, Thanks for the quick reply! ------------------------------ Chris Martin CCS Medical ------------------------------