Genesys Cloud - Main

Dear Jason, How to remove MFA for a user? I do not require it anymore? Best Regards Mahesh ------------------------------ Mahesh Jain ------------------------------

How to remove this MFA for any users permanently so it will not ask again. Where is the button to disable it? As two users are using same account, and it is difficult to get code from each other. #Omni-ChannelDesktop/UserInterface ------------------------------ ...

Hey Catherine I want to reassure what @Cameron Tomlin said, Predictive Dialing is for is for bigger Campaigns, more close to 100 Agents And importantly, the silence the Customers experiencing is due to the Call Analysis, the system trying ...

Hi Vipin Interesting... I'll definitely run some tests. Thanks for sharing. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary ...

Hi Santiago Even in incoming calls, the call goes through the numbering plan of the site that is associated with your trunk. What you can do is create a mask. In the DID, create, for example, the number "+52 300 000 0000" and associate ...

Hi Diego I don't know much about this feature yet, but see if is shown in the "Operating Console". ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes ...