Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

Hi Sheree, Could you share a screenshot of the full flow after the Common Module completes? Specifically we would like to see what action comes after the Common Module returns for example whether there is a Transfer to ACD and how the queue and ...

Hi Richard, Thanks for confirming. Since the affected agents are On Queue and continuing to receive calls normally, it sounds like the issue is limited to how the user's presence is being displayed in the directory search rather than an actual ...

I'd say 09/29/2026 ------------------------------ Vinicius Goncalves ------------------------------

Hello Nathan, With these stuck interactions it might be best to open a support case. As the support team will need to look at the interactions logs and figure out why it was sent to nowhere. Just provide them with example interactions, flows and queues ...

Ok cool, thanks Jason. Everything you state makes sense. It might be valuable to clean up that FAQ (or at least investigate what it is supposed to mean.. ). The way it's written feels like it's saying you can use embedded framework & mobile apps, ...