Hey Community, Limited-time opportunity. Our planned episode got moved out. This gives me the chance to record with the Above Average Joes, an elite group of Genesys Professional Services Experts. Together, they have 60 years of Genesys Knowledge. ...

Hello Community! Genesys Cloud has a very important update regarding Genesys-owned IP addresses, please see the below information. Genesys Cloud is expanding the range of Genesys-owned IP addresses and adjusting the UDP ranges for public-facing ...

Thank you for your feedback. Yes, I think the cause is that the date and time were not entered. However, since this alert appears immediately after the call is received in the queue, I would like to hide this alert if possible. Would this be difficult ...

Hello Sam Thanks for your response. The Supervisor is looking for the total of scheduled callbacks vs. actual handled callbacks. Does anyone know how to do this other than just using the two views mentioned above and counting the total of each callback? ...

Hello everyone, maybe someone can clarify for me in the genesys documentation https://developer.genesys.cloud/platform/integrations/ the service in the API "/api/v2/integrations/clientapps" tells me that GET type requests are allowed. However, when ...

Every call initiated from a dialer attempt must be complete/dispositioned before the campaign completes. This can cause issues if a single long running call holds up an entire campaign from completing and transitioning to the next campaign when using ...

Hello Robert, Thank you for that info. I will keep an eye on the case for any extra information that is posted internally. Please keep us posted with what Customer Care is able to find for you. ------------------------------ Jason Kleitz Genesys - ...

Just to confirm, SMS Messages are coming in and routed through Genesys, correct? If so, you can setup a rule for total hold for a single conversation for a specific user that is over 2 minutes and alert a specific user, but you can't change the messaging ...

Hi Jason, Thank you for looking into this issue. After seeing your reply, I tried to open an account in customer care support portal and today I'm able to login into it but unfortunately I don't have access to open a case in it. Could you please ...

Hey Al Maatouk, I think this question would be better suited to the Workforce Engagement Management Community , I would suggest signing up and asking this question there. ------------------------------ Sam Jillard Online Community Manager/Moderator ...