Genesys Cloud - Main

On this new, refreshed season of the Genesys Cloud Q&A Show, we invite experts George Ganahl and Maxim Tsvetov answer questions in the Genesys online community. In this new season, you can expect shorter episodes, tips and demos from our experts, and ...

On our Scorecards in Genesys, we have Topic-Empathy. However, I cannot locate how this percentage is being calculated. Thanks! #Reporting/Analytics ------------------------------ Rob Luckett Workforce Analyst Manager Member Service Center ----- ...

Initially when we had our agents using Genesys via the app they would received notifications when they had a meeting, break, lunch etc coming up. Since we moved to the browser those notifications don't happen anymore. Does anyone have any idea why or ...

But if I add the group to the queue, won't they still be in all their other normal queues unless I remove them? ------------------------------ Melissa Palmer ------------------------------

Once I create the form the "Save" icon is not available to select. ------------------------------ Rob Luckett Workforce Analyst Manager Member Service Center ------------------------------

Hi Juan, You might want to check this if you're using Azure AD SAML SSO. The LogoutURL field is optional. Removing it resolved the issue. Here's the thread. "Your session has become invalid" error message & sign-out | Genesys Cloud - Main ------------------------------ ...