Genesys Cloud CX

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  Genesys Cloud Q&A Show

Hybrid Media Orgs:
Demo & Q&A, plus
Above Average Joe Patrick





Latest Discussion Posts

  • Pull up a cold drink and your favorite sandwich for this month's episode, because it is our largest episode to date and loaded with great content. Get a demonstration of the soon-to-be-released Hybrid Media Orgs Functionality and join Above Average Joe ...

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  • Hello, Genesys Cloud Community members! Just wanted to jump in here quickly to let you know... #WEMay is coming! If you're not familiar, WEMay is the WEM Community 's annual celebration of all things #WorkforceManagement   and   #WorkforceEngagementManagement ...

  • Hi Philip, I changed it as You described, but the error regarding the Group Name still remains. If I put the Group ID in the Test of an existing " GET EmergencyGroup info " Action, the Group Name is found. ------------------------------ Thomas Repking ...

  • Hi Melissa, I do appreciate the response. I have to disagree on the whole point of it not relying on TTS. I set script to TTS so it does rely on TTS. I dont want a mix of TTS and generic voice playback. The customer wants a consistent voice. And, ...

  • Hi, i have seen this issue to. It does seem to happen less using Google Chrome as my web browser. ------------------------------ Andrew Lewis Health Management Ltd ------------------------------

  • Hi Vinayak thank you for your reply. at beginning, I got confused as there are some logic behind this prompts. I finally solved this issue by following your suggestion in general, thank you again. Regards, Zhang Chengcheng ------------------------------ ...

  • Depending on what you're actually trying to achieve you could just use that SIP URI option - but you should check with your carrier first that it would be supported. ------------------------------ Vaun McCarthy ------------------------------

  • Popping out the softphone from the utility bar certainly does create some odd behaviors, in part because you've now created a separate browser window, and there are limitations on what can be done within the browser to direct focus.  Additionally, Salesforce ...

  • Sana, We have our supervisor's run through these items listed in Genesys Tech pub: https://help.mypurecloud.com/articles/test-media-settings/ We also have them try simple things like ensuring the headset firmware has the latest drivers, trying an alternative ...

  • Melissa,  Want to thank you for helping with this. It works great after changing the table as you mentioned. Appreciate it! ------------------------------ Bill Iseminger VMS BioMarketing - CaaS ------------------------------

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