Genesys Cloud - Main

Xperience is all about exploring what's possible. Education Day on September 1 is your chance to turn some of those possibilities into practical skills you can use right away. With a full day of expert-led learning, you can build your ...

🎉 7,500 members and counting! 🎉 We're excited to celebrate a HUGE milestone for the Genesys Cloud – Main community : we've officially reached 7,500 members! As the largest community in the Genesys Community , this is ...

Did you know the Genesys Cloud Community is approaching its 10 year anniversary? It's been inspiring to see members grow, learn and build together every day. Now, we're looking for your feedback to better understand what's working, where we can improve, ...

Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl , a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech ...

Beginning the week of September 7, 2026, example phrases will no longer be displayed in Dictionary Management for English, Spanish, and French language variants powered by Genesys Native Transcription. For these dialects, Genesys relies on a new variant ...

Hi @Margo Henry Welcome to the community. Thank you for the kind words, much appreciated. The real value here is the community itself, there's a huge amount of collective Genesys knowledge floating around in these threads, and everyone's usually ...