Genesys Cloud - Main

Hey Everyone, Fresh from our lates episode dedicated to AI. We're excited to announce the next Q&A show will be on Apple Messages for Business within Genesys Cloud . This episode will dive into how businesses can leverage Apple Messages for Business ...

This is such an exciting episode! Our host Matt Lawson sits down with the Genesys AI Architect team and they demo how Genesys customers are using Genesys Cloud AI capabilities to really boost their stats. After the demo, they answer some great questions ...

Luiz, Thank you for your reply . When inputting the Update Data in the IVR Flow I assume you do that as a string and the Value as an Expression or Literal ?

Hello Charles, Were you previously seeing transcripts on your customer first callbacks? I know that there are some limitations to voice transcriptions , such as recording in specific codecs and enabling dual channel recording on the Trunk. ------------------------------ ...

Hello Peter, In addition to what Fernando said, you can run a Predictive Routing Comparison Test to see the results of how real time and historical comparison tests stack up against each other. If you run the test on at least 2 weeks of data, it will ...

Oi Lee, Sim, é totalmente possível capturar e reportar a jornada completa do cliente no Web Messaging – incluindo o que o bot apresentou, a resposta do cliente, a ação tomada (intenção, transferência, artigo, etc.) e o handoff para o agente. O segredo ...