Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

I will say 6/3/2026 ------------------------------ John Watkinson Sr. Solutions Engineer ------------------------------

We're removing the Transcription Confidence Threshold setting from Speech and Text Analytics and setting the threshold to 0 for all organizations. What this means: ✅ Complete transcripts with every transcribed word preserved ✅ No more ellipses ...

Thanks, I know that external devices or services can be connected to GCloud. I was wondering if the configuration of voice calls and SMS on a single number would also become available native in Genesys Cloud Voice for the EMEA region in the future, ...

Nice to Watch. ------------------------------ Rohit Yadav ------------------------------

Hi Sheree, Could you share a screenshot of the full flow after the Common Module completes? Specifically we would like to see what action comes after the Common Module returns for example whether there is a Transfer to ACD and how the queue and ...