Hey you creative people! You have until April 28th to help us name a new "community news summary" we'd like to launch in the Genesys Community which will give members a "heads up" on all the fun happenings occurring in the Genesys Community on a ...

This is the first installment of three videos that are dedicated to answering your questions around Reporting and Analytics. Matt Lawson joins Product Managers Laurie Nelson and Nikhil Ponnam to talk about questions concerning "Visualization Tools." ...

Hey Everyone, Next week is going to be a Q&A Show double feature. Early in the week, we will have part one of three of our Reporting and Analytics series . On Thursday, we will be premeiring our regularly scheduled episode dedicated to the new ...

The Polly Generative voices will be a separate pricing tier, since that's how AWS sells them. That new price is still TBD. Ideally the Generative voices would be released first, but the timing will be close, and that's still several months away. Yes, ...

I highly recommend that you check out the CIDR and Multi contextual panels announcements if you haven't already. ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

Hello Phi, Would you mind letting me know what issue you were running into and how you were able to solve it? ------------------------------ Jason Kleitz Online Community Manager/Moderator ------------------------------

Hello Haridass, I am not aware of a universal variable in Genesys that would already have this information parsed for you. You could check the name in Call.From.Name to see if there is a , in the field, if so, split on the , . If not, you can ...

Hello Ramsha, You could pull a list of the users in those queues, and check their licenses via API. I've got two of those API calls down below, but I would recommend checking out the API Explorer if you have not done so already. https://developer.genesys.cloud/devapps/api-explorer-standalone#get-api-v2-routing-queues--queueId--members ...

Thank you everyone for your feedback – it got me pointed in the right direction to add a solution. DV & Anton: I tried your API/Script suggestion and ran into a few issues. The GET /api/v2/analytics/conversations/{conversationId}/details API ...

Hello Madurai, If you would like to see what each API call does in Genesys Cloud, I would recommend checking out our API Explorer page . If you still have questions, you may want to reach out to the Genesys Cloud - Developer Community . ------------------------------ ...