This is a reminder of the upcoming deprecations surrounding our Genesys Cloud Web Chat. With the channel due to reach its full End of Life on June 11, 2025 , it is critical to begin enacting your migration plan to our modern, asynchronous messaging ...

Hey Everyone, Who is ready for some good news in the new year? Last time I checked, we had 5,950 members in the Genesys Cloud - Main Community. With only 50 members away from hitting 6k, it is time for the always fun and slightly confusing contest ...

Who's ready to pick a champion? We wrapped up 2024 with a small contest in the Community where I asked members to hit me with what their favorite feature released in 2024 was . Wow! The results were a slam dunk. We had 42 submissions and over 30 different ...

Hi Guys I am want to make a button Redial in the Script to call again the customer if disconnected , so agent just click the button to call customer again Try to create Genesys Cloud Data Action using client credential to call this api => /api/v2/conversations/calls ...

I see 6002 right now…. :-) ------------------------------ George Ganahl GCP, GCSME, ICCE, ICHD, etc. Senior Principal PS Consultant Genesys ------------------------------

Hi Robert, Thanks for your input, we were able to mark the ININ-OUTBOUND-SIT-UNCALLABLE number as a key word using Wrap up rule. However when i tried the Pre call rule, the SIT-UNCALLABLE numbers are not getting redialed the next time, but the ...

Good that you don't have these permissions in the Master Admin role. You mentioned one org has AI Exp tokens on renewal but the other one doesn't. It's best to restore to the default Master Admin role for both orgs so that when the STA Add-On is added ...

Dear Cameron, Please note that our client is from EMEA UAE (mec1) region, utilizing the Genesys embedded framework within Microsoft Dynamics. They encounter this issue during nearly every alternate interaction, requiring them to click the reload ...

The Genesys Cloud Product Roadmap webinar that took place on Wednesday briefly mentioned the Multi Contextual panel that will be released to all users on March 31, 2025. Is there any kind of training video on how to utilize this coming feature? #Roadmap/NewFeatures ...

In the Normalized, use +42$1 to prepend the number dialed with the country code. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation Architects Robert.WC@ttecdigital.com https://www.ttecDigital.com https://RobertWC.Blogspot.com ...