Genesys Cloud - Main

For a deeper look at how we approached scalable Copilot + Knowledge at a fintech operation, here's a link to my post that goes into architecture, labeling strategies, and learnings: 👉 ...

Hi Our customer wants to enable automatic sending of documents (as attachments) to its clients using WHATSAPP channel . Is this possible? Regards Anna #API/Integrations #ConversationalAI(Bots,VirtualAgent,etc.) #Omni-ChannelDesktop/UserInterface ...

Hello Luiz , I hope you are doing well. We are experiencing the same issue with Genesys at our location in the UAE. A significant number of calls are experiencing an error that causes them to disconnect from the agent's side. Based ...

Hi @Krista Cook , Sharing the official Genesys best-practice pages to support the implementation approach discussed above: Copilot initial deployment: https://help.mypurecloud.com/articles/best-practices-for-your-agent-copilot-initial-deployment/ ...

Hi Daniel, thanks for the clarification. Our agents are using multiple screens and both are recorded, we are not clear is that counts one or two in the active screen counting? ------------------------------ Senih Demren Senior Technical Specialist ...

Hi Jason, Just updated my C1 support as well. I can frequently reproduce the issue now. When making a call, we follow the steps below, specifically the "Alternative, type the phone number and press Enter ." Once you press enter, the participant number ...