Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Hi Catherine DUPIRE, Understood. Based on your screenshot, it looks like you're using a native Knowledge Base feature and trying to handle the articles directly within the flow. You can find more details here: https://help.mypurecloud.com/articles/add-knowledge-to-your-bot-flow/ ...

FindUserPrompt take a string input, not a prompt. You would need to quote the value. However since you already have a prompt, there's no reason to use the find function. https://help.mypurecloud.com/articles/architect-expression-help/ ------------------------------ ...

Hi Jason! Thanks for the suggestion. Unfortunately, those settings don't affect the notification/ringing sound in CX Cloud. I've voted on the idea, but it looks like there's been no update since May. Any word on that? ------------------------------ ...

Hello Amanda, You may want to take a look at these two articles from the Resource Center. https://help.mypurecloud.com/articles/remove-items-schedule/ https://help.mypurecloud.com/articles/manage-a-management-unit/ ------------------------------ ...

Hello Balaji, Abort Survey is the primary and recommended way to end a survey flow prematurely. I'm not aware of another method but if someone from the Community knows of an alternative method, hopefully they will post that down below. As for your ...