Genesys Cloud - Main

On this new, refreshed season of the Genesys Cloud Q&A Show, we invite experts George Ganahl and Maxim Tsvetov answer questions in the Genesys online community. In this new season, you can expect shorter episodes, tips and demos from our experts, and ...

I read their response as "we made it worse on purpose but thanks for helping us cover up that it used to be better" Their response: Current Filtering Method: Navigate to the Operational Console (Menu > IT and Integrations > Operational Console) ...

Totally agree, @Richard Chandler . According to this thread , GC Copilot won't be able to handle Group management when initially released (GA), but would love to see it come after GA. ------------------------------ Brian T. Jones | Ascension | Senior ...

Correct. Adding them to the group will not remove the queues they are part of. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary ...

On our Scorecards in Genesys, we have Topic-Empathy. However, I cannot locate how this percentage is being calculated. Thanks! #Reporting/Analytics ------------------------------ Rob Luckett Workforce Analyst Manager Member Service Center ----- ...

Initially when we had our agents using Genesys via the app they would received notifications when they had a meeting, break, lunch etc coming up. Since we moved to the browser those notifications don't happen anymore. Does anyone have any idea why or ...