Hi everyone! In the coming weeks, Co-browse for Web Messaging will receive an update to the toolbar seen and used by the customer, or sharer, of the Co-browse session. This improvement will replace the existing Co-browse "control panel" seen by the ...

It's " Above Average Joes August ," so it's time to release part two of our Professional Services team aka "The Above Average Joes" who give you an awesome demo on Genesys Cloud CX Triggers (much like Pure Cloud's Handlers). Then, they answer several ...

Hey Everyone, To have some fun this month, we are bringing you Above Average Joes August! Have you ever wanted to ask the Joes your question? Now is the time. Our friends Dean and Maxim stopped by the Q&A Show studios (aka Zoom) to answer ...

Trivia Lovers! It's our last Summer Trivia Tower event and we couldn't be more excited to do this theme: Genesys Cloud CX! I have to give a shout out to @Antwuan Rencher for coming up with most of these questions. Who is Antwuan, you ...

Thanks Robert If I had used my eyeballs I would have seen that on the giant banner up the top they also announced new status and where to view them ------------------------------ Anton Vroon ------------------------------

Thanks Matthew, this is how my colleagues and I, and one of the tech writers @ Genesys interpret it as well, but based on my updates to this thread there's either a defect or a disconnect between what care think and their writers think. ------------------------------ ...

Biggest problem is searching for the number in the contact list. What I have suggested in the past is to use the phone number with the last 10 or so characters of the list ID for the contactID of the contact. That would allow you to quickly search the ...

Yes, noticed that a week or so ago. I kind of like it since not everything is in the Resource Center and that search seems to be a bit better than the old one - better results when you misspell or don't use Genesys Talk ------------------------------ ...

There is no intervention into manually dialed outbound calls in GCx at this time like we had with the customization point on PureConnect. Here are a few ideas along those lines: Genesys Cloud Ideas Portal (aha.io) ------------------------------ ...

Are you using the old or new Alert engine. If the old one, try the new alert engine: Work with alerts - Genesys Cloud Resource Center (mypurecloud.com) under the Real-time Alerting Engine, not the Legacy ------------------------------ Robert Wakefield-Carl ...