Pull up a cold drink and your favorite sandwich for this month's episode, because it is our largest episode to date and loaded with great content. Get a demonstration of the soon-to-be-released Hybrid Media Orgs Functionality and join Above Average Joe ...

Hello, Genesys Cloud Community members! Just wanted to jump in here quickly to let you know... #WEMay is coming! If you're not familiar, WEMay is the WEM Community 's annual celebration of all things #WorkforceManagement   and   #WorkforceEngagementManagement ...

Hi Philip, I changed it as You described, but the error regarding the Group Name still remains. If I put the Group ID in the Test of an existing " GET EmergencyGroup info " Action, the Group Name is found. ------------------------------ Thomas Repking ...

Hi Melissa, I do appreciate the response. I have to disagree on the whole point of it not relying on TTS. I set script to TTS so it does rely on TTS. I dont want a mix of TTS and generic voice playback. The customer wants a consistent voice. And, ...

Hi, i have seen this issue to. It does seem to happen less using Google Chrome as my web browser. ------------------------------ Andrew Lewis Health Management Ltd ------------------------------

Hi Vinayak thank you for your reply. at beginning, I got confused as there are some logic behind this prompts. I finally solved this issue by following your suggestion in general, thank you again. Regards, Zhang Chengcheng ------------------------------ ...

Depending on what you're actually trying to achieve you could just use that SIP URI option - but you should check with your carrier first that it would be supported. ------------------------------ Vaun McCarthy ------------------------------

Popping out the softphone from the utility bar certainly does create some odd behaviors, in part because you've now created a separate browser window, and there are limitations on what can be done within the browser to direct focus.  Additionally, Salesforce ...

Sana, We have our supervisor's run through these items listed in Genesys Tech pub: https://help.mypurecloud.com/articles/test-media-settings/ We also have them try simple things like ensuring the headset firmware has the latest drivers, trying an alternative ...

Melissa,  Want to thank you for helping with this. It works great after changing the table as you mentioned. Appreciate it! ------------------------------ Bill Iseminger VMS BioMarketing - CaaS ------------------------------