Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Version 2.47.870 is now available . ------------------------------ Brian Dupuis Genesys - Employees - Sr. Director, PureCloud UI ------------------------------

Our performance view page for November 2025 is broken down in intervals but no other month is. Was there an issue with the new UI at that time? Is there a way to run the November performance view report without the intervals, only showing the totals? ...

In your flow, save the name to the variable flow.name. This should update the participant name. ------------------------------ Savino Ricci Senior Technical Consultant ------------------------------

Thank you so much!! :) @ Elisson ------------------------------ Jagdish Thalal ------------------------------

Hi everyone, This is a great addition - thanks for sharing the update 👏 Automatic handling of inactive asynchronous messaging interactions will be extremely useful to keep agent workloads up to date and avoid conversations getting stuck due to ...