MFOSTER | 2022-11-07 12:33:00 UTC | #1
Hi, Question on email media type metrics :
Do email metrics like tHandle and nOffered group by email thread? ie do replies and offers to the same email simply get recorded as new 'offered' emails even when part of the same conversation / email thread?
Is there any explanation of how nOffered,tHandle,tTalkComplete etc. apply to email conversations?
thanks.
Matthew
system | 2022-12-08 12:33:30 UTC | #2
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