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Email park.agent.concurrent.count.max Limit Increased to 25 and Made Non-Configurable

  • 1.  Email park.agent.concurrent.count.max Limit Increased to 25 and Made Non-Configurable

    Posted 4 days ago

    Summary

    The default value of the park.agent.concurrent.count.max email limit is being increased from 10 to 25.

    As part of this update, the limit will also become non-configurable. Since 25 is already the maximum supported value, any existing limit overrides will no longer apply.

    https://developer.genesys.cloud/organization/organization/limits#email

    Effective Date

    Monday, August 3, 2026

    Details

    This change reduces the need for customers to request limit overrides by making the maximum supported value the default for all organizations.

    Customer Impact

    No customer impact is expected.

    Following this change:

    • Individual agents will be able to park up to 25 emails by default, instead of the previous default limit of 10.
    • The park.agent.concurrent.count.max limit will no longer be configurable.

    Impacted Resources

    PATCH /api/v2/conversations/emails/{conversationId}/participants/{participantId}/parkingstate

    Issue References

    POSTINO-4325

    Contacts

    @Greg Boston  

    Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.



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