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Embedded Framework switch back to callback after call

  • 1.  Embedded Framework switch back to callback after call

    Posted 06-05-2025 19:01

    Lloyd | 2022-08-16 01:30:54 UTC | #1

    I'm building a integration with the Embedded framework where all the call controls are in the external window. It is a mixture of Embedded framework and a couple of implicit grant requests using the javascript SDK

    Everything is working well, except handling the post callback call situation

    The scenario is:

    1. Agent receives a callback.
    2. Agent dials the callback number, which triggers a new interaction & puts the callback on hold
    3. At the end of the outbound call, when it disconnects the original callback is still held

    I can identify the original callback exists programmatically, and obtain its interactionId

    I tried the obvious by posting a hold to the embedded framework as that normally unholds a held call but I get an error

    Question is how to recover back to the callback?

    I'm happy to post to the embedded Window OR an implicit grant request, so not fussed about method to achieve it :slight_smile:

    Thanks

    system | 2022-09-16 01:31:03 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 15891



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