thom_john | 2020-05-14 16:41:27 UTC | #1
Recently I've begun to experiment with the embeddable framework with the intention of creating a custom integration. The framework is pretty good at providing an inline way to handle voice calls without having to leave the page, but when using it for chats it triggers a popup window where the chat takes place.
My goal is to figure out a way to have chats be inline on the current page. I've tried a few things and so far the only way I have found any success is by using an iframe that points to the same page as the chat popup window. Ideally, I would like to be able to connect to the same web sockets that the popup window is using and receive new chat messages directly, but I don't think those api's are public. Any suggestions?
tim.smith | 2020-05-19 12:23:16 UTC | #2
See the Agent Chat APIs for implementing the agent side of web chat.
system | 2020-06-19 12:23:22 UTC | #3
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