Are any of these known issues?
This seems to work on Chrome webpage and Genesys installed as an app on Chrome.
However, if the agent misses a call, the Toaster to Answer stays up indefinitely. The agent must manually close it.
This works on MS Edge webpage, howeverthere is no Toaster pop up when installed as an app via MS Edge.
MS Edge as a webpage also has the missed call issue.
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Ken Pittman
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Original Message:
Sent: 12-15-2025 10:36
From: Andrea Nadeau
Subject: Enable actionable voice notifications
Hello! Come check out the convo on the idea for this release. Lots of bugs to report. Add button to one-click answer call from | Genesys Cloud Ideas Portal
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Andrea Nadeau
Technology Consultant
Original Message:
Sent: 12-12-2025 12:47
From: John Humma
Subject: Enable actionable voice notifications
Yesterday we turned on Enable actionable voice notifications, across all of our Orgs, and we are seeing some unfavorable results. A few agents are reporting that their notification is ringing even after their call has been picked up. One user while on a call is receiving notifications. My hunch is if they picked up the call via the Genesys notification, Chrome may not have been updated, hence they are seeing new call offers of the same call. Is anyone else seeing similar behavior? I turned it off a few Orgs with positive results so far.
#NewFeatures
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John Humma
Call Center Architect
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