Yesterday we turned on Enable actionable voice notifications, across all of our Orgs, and we are seeing some unfavorable results. A few agents are reporting that their notification is ringing even after their call has been picked up. One user while on a call is receiving notifications. My hunch is if they picked up the call via the Genesys notification, Chrome may not have been updated, hence they are seeing new call offers of the same call. Is anyone else seeing similar behavior? I turned it off a few Orgs with positive results so far.
#NewFeatures
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John Humma
Call Center Architect
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