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Endpoint /actionevent not working

  • 1.  Endpoint /actionevent not working

    Posted 06-05-2025 18:31

    Cezary_Rynkowski | 2024-06-19 11:26:00 UTC | #1

    Hey What I'm trying to accomplish is to automatically send an errored state in response to a contentOffer.

    I'm grabbing a Journey.qualifiedContentOffer event and trying to call the api/v2/journey/deployments/{deploymentId}/actionevent And here 2 things

    1. where can I get the sessionId from? Looks like this code
    ac('api.session.getId', (err, IdInfo) => {
        if (err) {
        // handle error
        return;
        }
        return IdInfo;
        });

    generated a new sessionId and not the one I should use.

    1. even if I manually take the sessionId from the ping, the call returns nothing.

    Example:

    curl 'https://api.mypurecloud.com/api/v2/journey/deployments/xxxx-xxxx-xxxx-xxxx/actionevent' \
  -H 'Accept: */*' \
  -H 'Content-Type: application/json' \
  --data-raw '{"sessionId":"xxx","actionId":"xxx","actionState":"engaged"}'

    From what I can see all events e.g. closing content offer uses a different API:

    https://api.mypurecloud.de/api/v2/journey/deployments/xxx-xxx-xxxx/customers/xxxx-xxxx-xxxx/beacons?data=BASE64ENCODEDDATA&type=webactionevent

    So how is it with this API, does it work at all?

    Cezary_Rynkowski | 2024-06-19 14:05:30 UTC | #2

    Ok, let's ignore the 1st part of the question for now.

    I am almost certain that the endpoint indicated in point 2 does not work at all. Using the endpoint

    https://api.mypurecloud.de/api/v2/journey/sessions/web/recent?pageSize=20

    I retrieve the last sessionId. I use it later in the request:

    curl 'https://api.mypurecloud.com/api/v2/journey/deployments/10bd8ff4-b4df-425e-8d8c-5b302c039cf8/actionevent' }
  -H 'Content-Type: application/json' }
  --data-raw '{"sessionId":"4e521990-2e41-11ef-a8fa-55b338f632f1","actionId":"808e899a-51ac-3ac2-8c3b-4ad788623e82","actionState":"engaged"}

    In response I get 204 No Content I don't see a single engaged status in the ActionMap report.

    PS. Yes, I have a hanging offer at this time. I am using the correct ActionId.

    Please confirm that in the given scenario this should work.

    system | 2024-07-19 14:06:11 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 26852



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