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Endpoint for different services

  • 1.  Endpoint for different services

    Posted 06-05-2025 18:36

    SzabolcsGergye | 2023-02-22 14:48:29 UTC | #1

    Hi,

    I found a list of endpoints in https://developer.genesys.cloud/platform/api/ based on AWS region, and another list of websocket addresses also based on AWS region.

    I have two questions:

    1. Is there any constant api where I can get back the corresponding urls for my AWS region?
    2. The US East 2 (Ohio) - us-east-2 is missing from the websocket addresses list. Is it just an issue in the documentation or it really doesn't exists.

    Thanks!

    tim.smith | 2023-02-21 21:13:47 UTC | #2

    I'm not sure what list of websocket addresses you're referring to; you linked the same page twice. The answer to your first question is that there's no need for a lookup. The DNS names for Genesys Cloud are static and do not change. You can find information about Genesys Cloud domains, IP addresses, and related topics here: https://help.mypurecloud.com/articles/genesys-cloud-ports-services/

    SzabolcsGergye | 2023-02-22 08:12:24 UTC | #3

    Hi @tim.smith, Sorry about the same links. I meant these two:

    And the US East 2 (Ohio) - us-east-2 is missing from the webmessaging websocket api.

    But then as far as I can understand I can create a pattern for the urls:

    • Webmessaging Websocket: 'wss://webmessaging.${domainByRegion}/V1'
    • Auth server: 'https://login.${domainByRegion}'
    • etc...

    Where domainByRegion can be mypurecloud.com, usw2.pure.cloud, cac1.pure.cloud, etc...

    Thanks

    tim.smith | 2023-02-22 14:48:09 UTC | #4

    I've asked the web messaging team to respond about the status of the websocket URL in that region.

    Angelo_Cicchitto | 2023-03-06 14:41:02 UTC | #5

    Hi @SzabolcsGergye thanks for raising this. We will update Web Messaging & WebSocket documentation to include US-East 2 (Ohio): we are finalizing the necessary testing for some scenarios.

    system | 2023-04-06 14:41:03 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 18481



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