Leor | 2024-01-23 21:08:52 UTC | #1
Hi developer community,
Here’s a quick post sharing with you how we refer to different entities that are identified within the transcript when sensitive data masking and redaction is enabled. This feature is now available through the API as well as the UI. When transcripts are redacted or masked, they show up with the following entities corresponding to the detected PII or PCI data:
"CARDNUMBER": "card number", "CARDEXPIRYDATE": "card expiry date", "SSN": "national id", "ZIPCODE": "postal code", "PIIOTHER": "personal info", "PHONENUMBER": "phone", "PERSON": "name", "GEO": "location", "USERINFO": "user info", "EMAIL": "email"
You can also read more about which entities are supported here: https://help.mypurecloud.com/faqs/which-entities-are-redacted
Hope this helps as you develop around redacted or masked transcripts!
system | 2024-02-22 21:09:47 UTC | #2
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