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Error: [{0 prompt file not transcoded. User prompt ID:

  • 1.  Error: [{0 prompt file not transcoded. User prompt ID:

    Posted 06-05-2025 18:33

    ManjuR | 2025-01-28 03:38:04 UTC | #1

    Hi Team,

    We are using Version 1.56.1

    We are having 678 prompts, out of which 602 prompts are uploaded to the target environment.

    For the remaining 76 prompts, we are getting following error:

    │ Error: [{0 prompt file not transcoded. User prompt ID: 'xxxxcc0a-57a4-4f23-8231-2f8e9eb53127'. Filename: 'Prompt/CTLHolidayMenu_en-us.wav' []}] │ │ with genesyscloudarchitectuserprompt.CTLHoliday_Menu, │ on prompts.tf.json line 99, in resource.genesyscloudarchitectuserprompt.CTLHoliday_Menu: │ 99: }, │ │ {"resourceType":"genesyscloudarchitectuser_prompt","errorMessage":"[{0 │ prompt file not transcoded. User prompt ID: │ 'xxxxcc0a-57a4-4f23-8231-2f8e9eb53127'. Filename: │ 'Prompt/CTLHolidayMenu_en-us.wav' []}]"} ╵

    Please advise

    Regards, Manju

    charlie.conneely | 2025-01-28 11:10:08 UTC | #2

    Hi @ManjuR

    Thanks for raising this issue. We're actively working on it and will keep you updated here.

    -Charlie

    charlie.conneely | 2025-01-29 14:49:33 UTC | #3

    Hi @ManjuR . This issue has been resolved. You will see this fixed on the next release which is scheduled for Tuesday the 4th of February. After upgrading your provider, the deployment will not fail, but it will log information about prompts whose files were not successfully transcoded. If this is an issue for you, I would recommend you contact care to figure out why this is happening.

    ManjuR | 2025-02-04 18:10:11 UTC | #4

    Hi @charlie.conneely,

    As per your earlier response, *next release v1.58.0 is scheduled for Tuesday the 4th of February.*

    Is this release done? Please confirm, so that we can continue with our testing.

    Regards, Manju

    John_Carnell | 2025-02-04 21:11:44 UTC | #5

    Hi Manuj,

    The team is still working on the release. It should be done sometime this week. We are usually pretty good about releasing, but if we find something in our testing it can delay the release while we sort things out.

    Thanks, John

    ManjuR | 2025-02-07 16:28:59 UTC | #6

    Hi John,

    Good Day !!!

    is this fix release happening today? Our project delivery is getting delayed because we are unable to do end to end testing and we are supposed confirm our client on ETA. Please confirm on the fix release.

    Regards, Manju

    charlie.conneely | 2025-02-10 12:08:59 UTC | #7

    Hi @ManjuR

    v1.58.0 has just been released.

    Regards, Charlie

    John_Carnell | 2025-02-10 20:28:11 UTC | #8

    Hi ManjuR,

    Please use v1.58.1 instead. We just had to do a point release to fix a problem with the new version of the CX as Code provider.

    system | 2025-03-12 20:28:42 UTC | #9

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 31416



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