Julio29 | 2022-03-11 17:55:23 UTC | #1
Good morning dear.
Please support me with the following:
I am making a query to the APi Analytics Conversation Detail Query: PostAnalyticsConversationsDetailsQuery:
$exception {"Error calling PostAnalyticsConversationsDetailsQuery: {\"message\":\"Elasticsearch returned response larger than 15000000 B.\",\"code\":\"payload.too.large\",\"status\":413,\"messageParams\":{},\"contextId\":\"95e90325-7308-46c1-bbc8-e467478c5aeb\",\"details\":[],\"errors\":[]}"} PureCloudPlatform.Client.V2.Client.ApiException
The API query interval is only 4 hours, on the same day. Why could it be giving me this type of error?
Thanks for your reply. Julio Segil
tim.smith | 2022-03-11 17:59:36 UTC | #2
Please open a case with Genesys Cloud Care to report this issue. They'll need to see the full query request body and the correlation ID from the response. This isn't supposed to happen.
In the meantime, using a smaller page size should work around the issue.
system | 2022-04-11 18:00:08 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 13893