mikehardie | 2019-07-04 00:48:22 UTC | #1

When trying to create a new remote phone (from a remote phone base) I get hte following error

HTTP response body: {"status":404,"code":"not.found","message":"PhoneTemplateV2 not found with id <phone base ID>","contextId":"7636ffd9-a5b0-4d91-beec-857f16394dea","details":[],"errors":[]}

I am calling posttelephonyprovidersedgesphones onPureCloudPlatformClientV2.TelephonyProvidersEdgeApi()

with the body of

body = { "name" : name, "edgeGroup": { "id": edgeGroupId }, "site" : { "id": siteId }, "phoneBaseSettings": { "id" : phonebaseSettingsId}, "lines" : [ {

"name" : name,

"lineBaseSettings" : { "id": lineBaseSettingsId }, "properties" : { "stationlabel" : { "value" : { "instance" : None } }, "stationremoteaddress" : { "value" : { "instance" : phoneNumber } } } } ], "properties" : { "phonehardwareId" : { "value": { "instance" : None } }

} }

I ran another pip install but that returns all dependencies satisfied Any idea what/why the PhoneTemplateV2 is not found?

tim.smith | 2019-07-05 18:02:54 UTC | #2

Handling Api Exception PhoneTemplateV2 not found with id c192c146-1608-4330-8876-a915b169cfd2

This indicates that the phone template with that ID cannot be found. If you're sure that ID is a valid phone template, please open a case with PureCloud Care to investigate.

system | 2019-08-05 18:02:59 UTC | #3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

This post was migrated from the old Developer Forum.

ref: 5490