scm_pa | 2023-11-27 21:25:12 UTC | #1
I'm using the PutUsersPresencesBulk() to update a group of agents presence to an off queue presence. What I'm seeing is that I'm getting an exception from the API, *The requested operation failed with status 500","code":"internal.server.error","status":500*
It will actually set the first agent in the user id list to off queue but will still throw the exception. I tried this in the api explorer to see if I got a different behavior there but I'm getting the same error. I kept the test simple and just used a single user id. This is the body of the request in api explorer:
[ { "presenceDefinition": { "id": <PRESENCE ID> }, "id": <REDACTED USER ID>, "source": "PURECLOUD" } ]
I'm not sure what I could be doing wrong. The user above was on queue when I run these tests.
Thank you.
tim.smith | 2023-11-27 21:40:22 UTC | #2
Please open a case with Genesys Cloud Care to investigate this issue. All 5xx errors are server-side issues and require Care's engagement.
scm_pa | 2023-11-27 21:48:43 UTC | #3
Will do. Thanks.
system | 2023-12-28 21:49:03 UTC | #4
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