mgalindo | 2021-09-03 14:58:43 UTC | #1
Hi, im using this request to assign manualy interactions to agents, but sometimes (most of times) i get this error
"body":{"message":"Conversation fd3a6365-dea4-4b40-b845-8be9bfbff118 is pending assignment to agent 548053f0-7151-4fc4-9c12-210cd14b91ac","code":"operation.failed","status":400,"messageWithParams":"Conversation fd3a6365-dea4-4b40-b845-8be9bfbff118 is pending assignment to agent 548053f0-7151-4fc4-9c12-210cd14b91ac","messageParams":{},"contextId":"002145d8-a77e-47a8-a863-6190018df0bf","details":[],"errors":[]}
i want to understand exactly where this needs to be invoked! thanks!
Jerome.Saint-Marc | 2021-09-06 07:34:19 UTC | #2
Hello,
I think this error is sent back when you are trying to assign a conversation to an agent (e.g. Agent1) and that the conversation you are trying to assign is already alerting another agent (e.g. Agent2 has received the interaction - "in ringing/alerting" state). I assume that "548053f0-7151-4fc4-9c12-210cd14b91ac" should correspond to the id of Agent2 (the one who is being already alerted by this conversation).
Regards,
mgalindo | 2021-09-08 13:50:37 UTC | #3
Hi Jerome thanks for taking the time to answer me, you are correct in everything, so i will have to "catch" the interaction an event before the ring and try to asign the interaction there, thank you i will do it!
system | 2021-10-09 13:51:19 UTC | #4
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