Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Error trying to create a WebChat Guest Conversations using the .NET API

  • 1.  Error trying to create a WebChat Guest Conversations using the .NET API

    Posted 06-05-2025 18:18

    Javier_Trujillo | 2020-10-01 16:34:34 UTC | #1

    Hi,

    I'm trying to create a Guest WebChat session using this code:

    CreateWebChatConversationRequest chatbody = new CreateWebChatConversationRequest() { DeploymentId = pcconfiguration.integrations.deployment.id, OrganizationId = pcconfiguration.integrations.organization.id, RoutingTarget = new WebChatRoutingTarget() { Language = pcconfiguration.integrations.others.language, TargetType = WebChatRoutingTarget.TargetTypeEnum.Queue, TargetAddress = pcconfiguration.integrations.queue[queue].name, Skills = skills, Priority = 5 }, MemberInfo = new GuestMemberInfo() { DisplayName = Request.Form["name"].ToString(), CustomFields = new Dictionary<string, string>() { { "customField1Label", "Account"}, { "customField1", Request.Form["customerid"].ToString()}, { "customField2Label", "IP Address"}, { "customField2", GetUserIP()}, { "customField3Label", "Agent"}, { "customField3", Request.Headers["User-Agent"].ToString()}

    }, FirstName = fullname[0], LastName = (fullname.Length > 1) ? fullname[1] : "", AvatarImageUrl = "" } };

    And sending the request using:

    WebChatApi webChatApi = new WebChatApi(); chatInfo = webChatApi.PostWebchatGuestConversations(chatbody);

    But I getting an unknows error in the ApiException with the message Error calling PostWebchatGuestConversations: {"message":"An internal conversation service error has occurred. Please contact support. Message: Internal server error","code":"internal.server.error","status":500,"contextId":"c346877d-6a00-406e-bf25-8f39f0c80a62","details":[],"errors":[]}

    Are they any changes in the creation of a Guest WebChat session? This code where working previously but now I'm getting that error.

    Thanks

    Javier_Trujillo | 2020-10-01 17:11:26 UTC | #2

    Hi All,

    I found the problem, the Skills option was empty, this prompt up the error. Taking the Skill section from the CreateWebChatConversationRequest solve the issue.

    Thanks

    system | 2020-11-01 17:11:27 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8954



Related Content