Ivan_Rosa | 2023-12-13 15:16:40 UTC | #1
When I am trying to add a skill to a user, the Genesys cloud API is giving me the following error:
{"message":"The version you supplied [39] does not match the current version [40] for entity 028a2eb2-4b25-446e-bddd-42efe82a19d8 oid=656a03750abfdd1a622afa1b (person)","code":"bad.request","status":400,"contextId":"452a1aa0-2376-42f4-95f1-8a0fee2e9819","details":[],"errors":[]}
This happens randomly. The endpoint used: users/{userId}/routingskills/bulk
When I executed the same request once again, it worked perfectly. Any thoughts about what is causing this problem?
tim.smith | 2023-12-13 15:18:25 UTC | #2
Ivan_Rosa, post:1, topic:23688
When I executed the same request once again, it worked perfectly.
This sounds like a bug with a backend service, maybe a race condition that's happening internally. Please open a case with Genesys Cloud Care to report this issue. They'll need correlation IDs for the request that got the error and also the subsequent identical request that worked.
system | 2024-01-12 15:19:11 UTC | #3
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ref: 23688