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Error with Data Action call due to a NOT_SET parameter

  • 1.  Error with Data Action call due to a NOT_SET parameter

    Posted 06-05-2025 19:25

    alex7 | 2023-11-15 17:06:16 UTC | #1

    I have a data action that works fine when I test it. But when I call it from my flow, I get a failure and the message is INVALID_SCHEMA.

    The data action is executing a callback. This was working before. Did something change on Genesys' end, or did I inadvertently change something on mine? The strange thing is the other similar data actions that do a callback are also failing.


    alex7 | 2023-11-15 17:05:54 UTC | #2

    I found out the issue was one of the input parameters being empty. Is there a way to have Data Action input parameters go to an empty string if it is not set?


    SimonBrown | 2023-11-15 17:42:03 UTC | #3

    If calling data action from a flow then a simple expression on the data action input field may suffice, e.g.

    if(IsNotSetOrEmpty(Task.yourVariable),"",Task.yourVariable)

    This is assuming the data action can take an empty string as valid value.

    I would search forum as well, NOT_SET aka NULL has been discussed more than once.


    system | 2023-12-16 17:42:26 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 23106