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Error with exporting interactions?

  • 1.  Error with exporting interactions?

    Posted 06-05-2025 19:08

    Link | 2024-08-29 13:42:32 UTC | #1

    Over a year now I have had auto exports for data, same data everytime. Recently the data about queue and talk times comes out differently, it no longer comes out in minutes and seconds but numeric values.

    Does anyone know how to fix this?

    I have uploaded examples of it showing correct in purecloud, and an example of the error when exporting it to PDF or Excel.


    tim.smith | 2024-08-29 14:21:13 UTC | #2

    If you believe the data has changed without notice, please open a case with Genesys Cloud Care to report the discrepancy.


    system | 2024-09-28 14:22:07 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 28803