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Errors 500, 503, 504 happening once every couple hours

  • 1.  Errors 500, 503, 504 happening once every couple hours

    Posted 06-05-2025 18:05

    grimdj | 2017-04-04 18:17:11 UTC | #1

    Hi Everyone,

    I have a dashboard that is making calls to the API a few times a minute and every so often (maybe once every couple hours) I will get a few errors that come through almost simultaneously.

    • Error calling GetUserId: {"status":500,"code":"internal.server.error","message":"An unexpected error was encountered which prevented it from fulfilling the request.","details":[],"errors":[]} at ININ.PureCloudApi.Api.UsersApi.GetUserIdWithHttpInfo(String userId, List`1 expand) at ININWebDashBoard.Agents2.Timer1_Tick(Object sender, EventArgs e)
    • Error calling GetUserIdRoutingstatus: {"status":504,"code":"authentication.request.timeout","message":"Authentication request timeout."} at ININ.PureCloudApi.Api.UsersApi.GetUserIdRoutingstatusWithHttpInfo(String userId) at ININWebDashBoard.Agents2.Timer1_Tick(Object sender, EventArgs e)
    • Error calling GetUserId: {"status":503,"code":"service.unavailable","message":"The requested operation failed with status 503","contextId":"26a18970-395a-4ee7-8621-39270effaba5","details":[],"errors":[]} at ININ.PureCloudApi.Api.UsersApi.GetUserIdWithHttpInfo(String userId, List1 expand) at ININ.PureCloudApi.Api.UsersApi.GetUserId(String userId, List1 expand) at ININWebDashBoard.Agents2.Timer1_Tick(Object sender, EventArgs e)

    They all happen right after each other then on the next iteration on the timer it has no problems. Is there anything you know of that could be causing these, or anything i could do to try and prevent the errors from being thrown? It seems like they are getting thrown when im making a call on the Users API.

    Thanks for the help.

    tim.smith | 2017-04-04 21:06:01 UTC | #2

    Service outages must be reported to PureCloud Support.

    https://help.mypurecloud.com/articles/contact-purecloud-support/

    tim.smith | 2017-04-04 21:06:09 UTC | #3

    This post was migrated from the old Developer Forum.

    ref: 1145



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