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Evaluations API - Release date coming out as change date

  • 1.  Evaluations API - Release date coming out as change date

    Posted 06-05-2025 19:24

    kcorr7 | 2023-07-03 13:28:35 UTC | #1

    This is the class we are using in the code to map the evaluations :

    PureCloudPlatform.Client.V2.Model.AnalyticsEvaluation

    // // Summary: // Specifies when an evaluation occurred. Date time is represented as an ISO-8601 // string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z // // Value: // Specifies when an evaluation occurred. Date time is represented as an ISO-8601 // string. For example: yyyy-MM-ddTHH:mm:ss[.mmm]Z [DataMember(Name = "eventTime", EmitDefaultValue = false)] public DateTime? EventTime { get; set; }

    We are running a PostAnalyticsConversationsDetailsQuery to retrieve conversations that have an evaluation.

    When the evaluations come back the eventime in the deserialized object seems to be mapped to changedDate in the api rather than "releaseDate"

    I checked the api :

    https://developer.genesys.cloud/devapps/api-explorer?requestConfig=eyJvcGVyYXRpb25JZCI6ImdldFF1YWxpdHlDb252ZXJzYXRpb25FdmFsdWF0aW9uIiwicGFyYW1ldGVycyI6eyJldmFsdWF0aW9uSWQiOiJhNzhmY2E5MS05YzY0LTRmZDEtODVjMC1hZWQ5NDhjMDExMWYiLCJjb252ZXJzYXRpb25JZCI6ImM2NGMwZDZlLTE4YWMtNGRkMS1iOTlkLTAwODVjOGM2Y2ZjOSIsImV4cGFuZCI6ImFnZW50LCBhc3NpZ25lZSwgZXZhbHVhdG9yLCBldmFsdWF0aW9uRm9ybSJ9LCJoZWFkZXJzIjpbXX0=#get-api-v2-quality-conversations--conversationId--evaluations--evaluationId-

    and the following dates in that evaluation are :

    "releaseDate" : "2023-04-14T16:23:52.237Z", "assignedDate": "2023-04-14T16:23:52.098Z", "changedDate": "2023-04-17T08:01:13.240Z",

    Could anyone let me know if they experience the same issue or if there is any way I could fix?

    tim.smith | 2023-07-17 16:03:08 UTC | #2

    If you believe the data provided by the API is incorrect, please open a case with Genesys Cloud Care to investigate. We do not have access to your org's data via the forum.

    Note that the SDKs are a 1:1 mapping to the REST API definition. There is no case in which the SDK will read one property and assign the value to a different property in the model.

    system | 2023-08-17 16:04:06 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 20821



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