genbuilder | 2024-05-02 18:19:36 UTC | #1
Using the Transcript set to enabled to kick off a call to Audiohook is working on the inbound flow. Is there a way to enable this functionality for calls outbound from a queue made by the agent manually via the dialpad or the Salesforce Phone plugin or is the only way to use the Transcript action is to use it in a automated dial flow for a contact list?
system | 2024-06-02 18:20:17 UTC | #2
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