Genesys Casual

Great experience at Genesys SPARK – Partner Innovation Summit.

I had the opportunity to present a use case around Agentic Virtual Agent and also connect with many people focused on innovation in CX and AI.

One of the most interesting takeaways for me was seeing how Agentic AI can go beyond conversation, combining understanding and action to support more intelligent, fluid, and resolution-oriented customer journeys.

It was a really valuable moment for sharing ideas, learning from other perspectives, and exploring new possibilities together.

Thanks to Genesys for the invitation and for bringing partners together in such a collaborative environment.

What stood out most to you from the event?