What stood out the most to me was how quickly the conversation is shifting from reactive interactions to truly autonomous, goal-oriented experiences.
Seeing Agentic AI not just as a concept, but as something tangible-capable of reasoning, deciding, and acting-really highlights the next step in CX evolution.
It's exciting to see how this can reshape customer journeys into something much more adaptive and outcome-driven.
------------------------------
Monica Venancio
Genesys - Employees
monica.venancio@genesys.com------------------------------
Original Message:
Sent: 04-12-2026 15:09
From: Mateus Nunes
Subject: Exploring Agentic AI at Genesys SPARK
Great experience at Genesys SPARK – Partner Innovation Summit.
I had the opportunity to present a use case around Agentic Virtual Agent and also connect with many people focused on innovation in CX and AI.
One of the most interesting takeaways for me was seeing how Agentic AI can go beyond conversation, combining understanding and action to support more intelligent, fluid, and resolution-oriented customer journeys.
It was a really valuable moment for sharing ideas, learning from other perspectives, and exploring new possibilities together.
Thanks to Genesys for the invitation and for bringing partners together in such a collaborative environment.
What stood out most to you from the event?
#CoffeeTalk
#Events/Contests
------------------------------
Mateus Nunes
CX Manager at Solve4ME
mateus.nunes@solve4me.com.br
Brazil
------------------------------