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Expression to take customer input to forward to a queue or group

  • 1.  Expression to take customer input to forward to a queue or group

    Posted 06-05-2025 19:09

    TravelingLex | 2019-02-11 17:50:43 UTC | #1

    Hello,

    I'm attempting to create a Decision data action based on user input in a previous task. This user input will be 0-4 and that variable will be passed into a decision that transfers to a group based on the variable.

    I'm not very versed on how to do this, is there documentation that could point me in the right direction or a different way to do this?

    Thanks!


    tim.smith | 2019-02-11 17:57:16 UTC | #2

    It sounds like the easiest thing to do would be to create a menu with 5 options, 0-4, and each option transfers to a queue. If you need to do this with data instead of a menu for some reason, use a Collect Input step followed by a Switch step.


    TravelingLex | 2019-02-11 18:54:41 UTC | #3

    This is much easier, thank you for your help!


    system | 2019-03-14 18:54:43 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 4555