Charaf | 2023-04-26 15:37:52 UTC | #1
Hi,
I found a thread where the discussion was about the timeframe to query conversations via Analytics, which can be found at (https://developer.genesys.cloud/forum/t/timeframe-to-query-conversations-via-analytics/10674).
According to the thread, the Conversation Details endpoint (Analytics API - /api/v2/analytics/users/details/query) allows querying for interval start dates up to 558 days in the past (i.e., 0 to 558).
Would you be able to clarify if the External Tag associated with interactions would not be accessible in the UI for conversations that exceed 558 days, considering that the Performance/Workspace/Interactions section uses a Post request to /api/v2/analytics/conversations/details/query?
Thank you in advance for your clarifications,
Kind Regards,
Charaf
Jerome.Saint-Marc | 2023-04-26 17:18:47 UTC | #2
Hello,
The /api/v2/analytics/conversations/details/query endpoint allows querying for interval start dates up to 558 days in the past, including today. Beyond 558 days in the past, the Analytics Conversation Detail Async Endpoint (/api/v2/analytics/conversations/details/jobs) for historical queries must be used.
That's what the Genesys Desktop UI is doing - for data older than 558 days, the Genesys Desktop will leverage the /api/v2/analytics/conversations/details/jobs endpoint. External Tag information is saved in this async analytics repo.
So the External Tag will appear in the Performance/Workspace/Interactions list (External Tag column). I mean the Interactions view. But it will not appear in the Interaction details. Details exposed for conversations older than 558 days are limited in this Details tab.
Regards,
Charaf | 2023-05-01 18:33:06 UTC | #3
Thank you @Jerome.Saint-Marc for you answer.
Kind Regards,
Charaf
system | 2023-06-01 18:33:16 UTC | #4
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