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Failing to Authenticate Rest Dynamic Connector

  • 1.  Failing to Authenticate Rest Dynamic Connector

    Posted 06-05-2025 18:40

    Kennytlaloc | 2016-06-14 14:08:27 UTC | #1

    A couple of questions...

    First.. User Key Field (User key field name. This name should include the provider prefix "User." just like external field names in the mapping) I am not sure what to enter here or the format.

    Seond... When I make a call to my CRM API's using Postman, I pass the following

    GET /v46release/apis/3.0/service/tickets/32949 HTTP/1.1 Host: crm.lantelligence.com Authorization: Basic b--Truncated0 -----lg= Cache-Control: no-cache Postman-Token: 9f69db2a-641b-8d01-3e31-1e0e79b8b49f

    I am not sure how that map in the configuration of the Connector...

    I am currently using: Service Authentication Type - Basic Session Header Templates - Authorization=Basic b--Truncated0 -----lg=

    The error I am receiving...

    Configuration initialization failed. Error was 'GetGenericProperty: Configuration property 'endpoint.service.authSessionHeaders' failed assignment from value 'Authorization=Basic b--Truncated0 -----lg=' with exception. Exception=Header definition 'Authorization=Basic b--Truncated0 -----lg=' is invalid. Cannot be split into Header and single Value. Parameter name: inValue.'. This will need to be corrected before the connector can do any synchronization.

    Any ideas?


    KevinGlinski | 2016-06-10 14:39:18 UTC | #2

    The bridge server can only call into a web service that follows these contracts https://developer.mypurecloud.com/api/webservice-datadip/service-contracts.html so the issue here might be that you need a custom web service between the bridge and your CRM


    system | 2017-08-28 19:24:50 UTC | #3


    This post was migrated from the old Developer Forum.

    ref: 71