Mahmoud_Eldahshan | 2022-03-10 13:09:02 UTC | #1
When we use filter by skill in queue members, the data returned as regular expression with .* at the end not just the skill name.
Assume we have skill names from C1 till C100, and we run below request: GET /api/v2/routing/queues/6d2608aa-4442-4362-XXXXXXXX/members?skills=C1&joined=true
I expected to get all members with skill C1 assigned but that is not the case, the response contain all users with skill C1.* So users with skill C1, C11, C12, ....... , is there a way to fix this or I am doing something wrong ?
Eos_Rios | 2022-03-10 14:40:28 UTC | #2
I thought this sounded familiar - https://developer.genesys.cloud/forum/t/routing-api-returns-members-with-partial-filter-match/12565
tldr; Customer Support Case unless someone has a better answer.
Mahmoud_Eldahshan | 2022-03-10 15:39:54 UTC | #3
Thanks for your prompt response, do you know if TimoV opened a case ? or should I open one myself.
tim.smith | 2022-03-10 16:25:10 UTC | #4
Please open a case with Genesys Cloud Care to investigate the issue further; the linked post is from 5 months ago.
Eos_Rios | 2022-03-10 16:55:31 UTC | #5
In general you always want to open your own if it impacts you too, so they have an idea of the scope of an issue and you have a communication channel to any planned resolution.
Mahmoud_Eldahshan | 2022-03-16 21:43:52 UTC | #6
Here is the reply from Genesys case for any one have the same issue:
I just got an answer from the Development Team and they confirmed "This is working as designed, doesn't seem there's a way to perform an EXACT search, with that endpoint. You may have to utilize the search endpoint in a custom manner"*
I will post again once I have a new update.
system | 2022-04-16 21:44:38 UTC | #7
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This post was migrated from the old Developer Forum.
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